Full 1-Year Residential Warranty; 1 Year Commercial Warranty.
Residential Warranty
Gao’s Cabinets, Inc. warrants to repair to the original purchaser any cabinetry products it supplies (“Product”) used for normal residential purposes, if defective in materials or workmanship for a period of one (1) years from date of purchase, except as to the finish which shall have a one (1) year warranty from the date of purchase. Normal residential purposes means typical use of the Cabinetry in a residential setting. This warranty is expressly limited to repair of the defective product. Slight fluctuations in color and grain are not considered defects by the cabinet manufacturing industry, and are excluded from this warranty. Components failing due to normal wear and tear are not covered by this warranty.
Limited Warranty for Commercial Use
Use of the Product in any business or commercial building or establishment is considered a commercial application subject to the following limited warranty. Any Gao Cabinetry, Inc.Product used in a commercial application shall have a one (1) year express warranty from the date of purchase against defects in materials or workmanship. Components failing due to normal wear and tear are not covered by this warranty.
Non-Transferable
This warranty is not transferable from the original purchaser, or from the original site of installation (residential or commercial).
Items and Conditions Not Covered
Wood and finish characteristics in the Non-Warranty Addendum provided to each purchaser are a part of this warranty agreement. Since these exclusions are specific to your wood and finish selections, please review the addendum details. There is no other warranty either express or implied. This express warranty does not cover the following: defects caused by improper handling, storage, installation, assembly or disassemble; intentional damage, product modifications, operational misuse, neglect, or accidents; wear and tear; and repairs or attempted repairs by anyone other than Gao Cabinets, Inc.
Owner Responsibilities
You must maintain your Product by following the maintenance procedures provided with your Product; and by maintaining a year round environmental control with moderate temperatures; and being stored or installed in a self-contained environment with a constant humidity level of 45% to 60%.
Instructions for Obtaining Warranty Service
To make a claim under this limited warranty, you must call or write Gao’s Cabinets, Inc.after the discovery of the defect. You must provide your proof of purchase to Gao’s Cabinets,Inc., and allow it to inspect the Product at a mutually convenient date and time. Gao Cabinets, Inc. will then make the sole determination as to whether a Product is still subject to this warranty. Gao’s Cabinets, Inc. will not pay any expense incurred by the consumer for self-repair, or in removing, transporting, or reinstalling the product. Neither this warranty nor any other warranty express or implied, including warranties of merchantability or fitness for a particular purpose, shall extend beyond the stated warranty period. Gao’s Cabinets, Inc. assumes no liability for incidental or consequential damages. Gao’s Cabinets, Inc. reserves the right to change design, specifications, materials and price as conditions require and improvements are developed. Gao’s Cabinets, Inc. has no obligation to incorporate such changes into products previously manufactured.
Color Match – Wood and Finish Characteristics
Natural woods may vary in texture, color, wood grain, and exhibit subtle changes as they age. For example, wood joints may eventually have visible cracking around the joint area and the cabinet colors may darken or lighten over time. Sunlight, smoke, moisture, household cleaners and other environmental conditions may cause materials to vary from their original color and/or to warp, split or crack. These variations are the nature of the material in relation to its environmental exposure. This also makes it very difficult to match the original color. All efforts will be made for a reasonable color match, but an exact match is neither implied nor guaranteed. Before selecting any finish, always view a complete door sample or kitchen to seethe various color contrasts created by natural wood products within each color.
Open Joints
Seasonable changes in temperature and humidity naturally cause wood to expand and contract. This could cause joint separation. Gao’s Cabinets, Inc. warrants against excessive joint separation after the cabinetry has been stored or installed for one year allowing for a seasonal temperature and humidity cycle. The cabinetry must be stored or installed in a climate-controlled moderate temperature environment with a constant humidity level of 45% to 60%. Frame joints and door miter joints of 0.031 or less are not considered as excessive joint separation, but normal expansion and contraction to seasonal changes. This is most noticeable on cabinetry finished in a painted color.
Doors and Panels
Single panel doors less than 23-3/4” wide and 48” high carry a guarantee against warping of no more than ¼”. Single panel doors warped more than ¼”. Multi-panel doors less than 23-3/4” wide and 62-3/4” high carry a guarantee against warping of no more than ¼”. Multi-panel doors warped more than ¼” will be replaced at no charge (material only). This information applies to all door styles, wainscot panels, and appliance panels. One annual cycle must be allowed before warranty replacement is to be considered. In most situations the door will return to its normal flat position after going through a complete heating cycle.
Unfinished Cabinetry
Excluded from the above guarantee, are any Product that is purchased unfinished, i.e.either on the wood against warping, or to the finish applied by others.
Drawer Slides and Hinges
All hinges and drawer slides are covered with a limited lifetime manufacturer warranty. If the hinges or drawer slides fail to operate satisfactory under normal use, they may available fora no-charge replacement upon following the above procedure to obtain warranty service. This does not include removal or installation.